Testing Solution Support Engineer

Company name: Thorens Solutions – Headhunters
  • Activity area : Technologies

  • Salary : Salary around 65 000$ to 80 000$ based on experience

  • Job type : Permanent - Full time, Flexible hours, 100% remote work

  • City : Remote

Company description

Leaders in their industry and well established for over 20 years, our client is specialized in creating high stakes IT certification exams and related content for some of the biggest IT certification programs in the world.


Job description

Our client is looking for a Testing Solution Support Engineer to join their growing team. This person will report directly to the Senior Performance Testing Engineer

 


Tasks and Responsibilities

  • Responsible for analyzing and responding to support request for clients regarding our testing/assessment solutions.
  • Will receive regular email communications, will have to then use our internal tools to review the validity of the requests and respond appropriately.
  • During analysis, he will have to review solutions in Microsoft 365 and Azure, as well as evaluate the queries included in various scripts.
  • For complex scripts and queries, he will escalate to the Performance Testing Engineers in our team.

Qualifications

  • Foundational knowledge of Microsoft 365 and Microsoft 365 workloads
  • Foundational knowledge of Microsoft Azure
  • Foundational knowledge of scripting technologies
  • General IT knowledge
  • Excellent communication and written skills in English
  • Customer focused attitude

    Previous technical support experience (preferred) 

  • One or more Microsoft certification (an asset)

Work conditions

·       Permanent position, full time;

·       Flexible schedule based on 40 hours a week;

·       Salary around 65 000$ to 80 000$ based on experience;

·       Remote work;

·       Laptop and any tools required for the role.

·       Stimulating environment working with high level technology companies around the world.

Note : The masculine is used to lighten the text without prejudice to the feminine form.

This offer has already been filled.