Team Lead, SOC Analysts

Company name: Thorens Solutions – Headhunters
  • Activity area : Professional Services

  • Salary : Salary depending on experience

  • Job type : Permanent - Full time

  • City : Blainville

Company description

Our client is a global provider of information security solutions for businesses with critical data to secure. They looking for a Team Lead to manage the day-to-day operational aspects of the SOC.

Job description

The Team Lead position is a entry-level leadership position and requires technical expertise and experience in SOC operations. The Teams Lead should have a clear understanding of SOC operations and is redy to help develop automation, efficiencies and implement best practices based on their knowledge and experience. 

Tasks and Responsibilities

  • Act as an authoritative contact for Level 1 and Level 2 Analysts;
  • Act as a technical lead for the managed and supported services;
  • Manage and update resource roster;
  • Manage shift schedules and lead SOC personnel;
  • Hiring, interviewing, onboarding, training, coaching, mentoring and supporting Analysts;
  • Regular reviews of tracking against SLA's to ensure contractual obligations are met;
  • Be the first point of contact for in-team escalations and support concerns;
  • Escalate issues that cannot be managed to the SOC manager;
  • Conduct regular SOC-related documentation reviews;
  • Provide security analysis and security threat hunting coaching to Analysts;
  • Serve as an initial point of contact for past and present security incidents;
  • Lead the bi-annual global performance process evaluations for the analysts under his responsibility;
  • Implement standards and procedures to ensure alerts are addressed with relevancy, accuracy and in a timely manner;
  • Define protocols and maturing of 'playbooks' for operational response to cyber threats;
  • Operate autonomously to further investigate and escalate in accordance with policies, procedures and defined processes;
  • Identify, evaluate, develop and report SOC related metrics via dashboard and/or reports;
  • Lead SOC analysts during incident response actions, advise and coordinate with leadership during active incidents.

Qualifications

  • Information security diploma at college level or higher, or an equivalent combination of education, training and relevant experience/certifications;
  • Extensive experience in Tier 1 and Tier 2 SOC analyst roles;
  • Demonstrable experience leading high performing technical teams;
  • Strong leadership qualities and the ability to motivate and inspire;
  • Demonstrable technical experience in a security-related field is highly desirable;
  • Strong relationship building capability, with a desire to develop client management skills;
  • Good communication skills in English;
  • Good organisational and problem-solving skills.

Work conditions

  • Salary depend on experience
  • Bonus 15% - 20%
  • Group insurance plan
  • A fast-growing international company
  • A stimulating, fast and friendly work environment
Note : The masculine is used to lighten the text without prejudice to the feminine form.

Your recruiter

Headhunter

At Thorens Solutions since 2008, I have developed an expertise in headhunting for intermediate and senior level positions. For me, it is important to find THE right opportunity for a candidate, and my goal is to positively influence your career.

My colleagues would describe me as dynamic, efficient and approachable, so don't hesitate to contact me!

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