Our client, a leader in the cybersecurity industry, ensures the protection of data and critical assets of clients worldwide. This global security solutions provider offers personalized and professional services to support the challenges of any business. Trust, collaboration, and innovation resonate with their core values.

Reporting to the VP, Managed Security Services, the Manager, Security Operations Center (SOC) is responsible for Service Delivery Program Management encompassing coaching and mentoring of the MSS team, supporting daily operations, and developing delivery strategies and plans for the Managed Security Services function.

• Lead and manage 24x7 SOC operations.
• Drive collaboration, learning and process improvement in the SOC team.
• General staff management and oversight of the day-to-day activities of the Security Operations Center including scheduling workflow to ensure 24X7 coverage, mentoring/training new/existing staff and ensuring that the job responsibilities and procedures are followed.
• Guide and work with SOC team to identify/problem solve operational and security issues within the SOC.
• Ensure incident identification, assessment, reporting with close collaboration with Incident Response Team.
• Guide recruiting, hiring, training, development, and retention of highly qualified employees to ensure effective operation.
• Work jointly with Infrastructure and Security Architecture teams to periodically review existing security device architecture and recommend potential updates or enhancements.
• Prepare reports, dashboard and presentation for SOC operations to Senior Management.
• Ensure compliance to SLA.
• Provide advisory support to clients and ensure customer service and satisfaction.
• Support/provision training and/or training programs for SOC customers.
• Revise and develop processes and procedures to improve current operations.
• Participate in professional development activities focused on information security.
• Provide feature enhancement recommendations to develop service toolsets.

• Bachelor’s/Master’s Degree or equivalent in IT Security.
• Experience in IT Security (including 2 years of Team management experience).
• Excellent knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management.
• At least one of following security certification: CISSP, CISM, GIAC Cyber Defence (GSEC, GCIA, GMON etc.).
• Knowledge of security device management and SIEM.
• Knowledge of networking protocols and equipment (CCNA, CCNP level).
• Knowledge of various operation systems including but not limited to Windows, Linux, Unix.
• Excellent communication and leadership skills.
• Sense of autonomy combined with strong analytical, technical and problem-solving skills.
• Strong sense of initiative.
• Ability to handle high pressure situations with key stakeholders.
• Mindset open to change and continuous improvement.
• Proficiency in English (spoken and written). 

• An annual salary between 130 000 – 160 000 $
• Annual bonusof 15 to 20%
• 4 weeks of vacations
• Group insurance plan paid 100% by the company
• Laptop and cell phone provided by the company
• Flexible schedules
• Dynamic work environment in new and modern office
• Thorough in-house, expert training on cutting-edge technology
• Possibility of evolution in the cyber security field